Refund policy

Last updated: July 14, 2026

RETURN WINDOW
You may request a return within 30 calendar days of delivery. Requests made after 30 days will not be accepted.

CONDITION REQUIREMENTS
To be eligible for a return, the item must be:
- Unused, uninstalled, and in the same condition in which it was received
- In its original packaging with all original labels and markings intact
- Accompanied by proof of purchase (order number or receipt)

Parts that have been installed, machined, modified, disassembled, or show any sign of use are NOT eligible for return or refund. Installation of a part constitutes acceptance of that part.

HOW TO START A RETURN
Contact us at +1 (847) 595-2145 or contact@atlasway.net with your order number and the reason for return. Do not ship any item back without first receiving a Return Merchandise Authorization (RMA) number from us. Returns shipped without an RMA number will be refused.

RETURN SHIPPING COSTS
- If the return is due to our error (wrong part shipped, defective on arrival, damaged in transit): we cover return shipping.
- If the return is for any other reason (ordered incorrectly, no longer needed, changed mind): the customer is responsible for return shipping costs.

RESTOCKING FEE
Returns that are not due to our error are subject to a 20% restocking fee, deducted from the refund. This reflects the cost of international shipping and inspection.

REFUND PROCESSING
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5-10 business days. Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS
- Installed or used parts
- Special-order or custom-sourced items
- Items returned after 30 days
- Items returned without an RMA number
- Items missing original packaging

WRONG OR DEFECTIVE PARTS
If you receive an incorrect or defective part, contact us within 7 days of delivery with photographs. We will arrange a replacement or full refund at no cost to you, including return shipping.

FITMENT RESPONSIBILITY
It is the buyer's responsibility to verify that a part is correct for their application before ordering and before installation. OEM reference numbers are provided as a guide only. If you are unsure, contact us before purchasing.

CONTACT
AtlasWay Truck Parts
Phone: +1 (847) 595-2145
Email: contact@atlasway.net