Returns & Exchanges

Return Window
You may return most new, unused parts within [30 days] of delivery.

Condition Requirements
To be eligible for a return, the part must be:
- Unused and uninstalled
- Free of scratches, wear marks, or fluid contact
- In its original packaging with all included hardware
- Accompanied by the original order number

A part that has been installed, even briefly, cannot be returned. Once a gear, bearing, or synchronizer has been fitted and turned under load, it can no longer be sold as new.

How to Start a Return
Email sales@atlasway.net with your order number and the part number. We issue a Return Merchandise Authorization (RMA) number and return instructions. Shipments sent without an RMA number cannot be processed.

Return Shipping
Return shipping is the customer's responsibility unless the return is the result of our error — wrong part shipped, part damaged in transit, or an item that does not match its listing. In those cases we cover return shipping in full.

Restocking Fee
25% restocking fee applies to returns of special-order items.

Refunds
Refunds are issued to the original payment method within [5–7] business days of our receiving and inspecting the return. Original shipping charges are not refunded.

Non-Returnable Items
- Installed or used parts
- Special-order items not held in regular stock
- Parts damaged by improper installation
- Orders past the [30-day] window

Exchanges
Ordered the wrong part number? Start a return and place a new order. This gets the correct part moving to you immediately rather than waiting for the return to arrive.